Frequently Asked Questions
Everything you need to know about our luxury footwear and services.
How do I determine my correct shoe size?
Our shoes generally run true to size; however, we recommend referring to our comprehensive Size Guide located on each product page for specific measurements and international conversions.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unaltered footwear in its original packaging. Please note that custom or monogrammed items are final sale.
Where are Del Toro shoes manufactured?
All Del Toro footwear is meticulously handcrafted by skilled artisans in Italy, using traditional construction techniques and premium sourced leathers.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by destination and usually range from 7-14 business days.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How should I care for my velvet slippers?
To maintain the quality of your velvet slippers, we recommend using a soft-bristled brush to remove surface dust and avoiding direct contact with water or heavy rain.