Returns & Exchanges
At Del Toro, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn footwear in its original packaging. Please ensure shoes are tried on a carpeted surface to prevent any scuffing to the soles.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and attach it to your original shipping box.
Prepare the Package
Place the unworn shoes in their original dust bags and branded box, ensuring all protective inserts are included to prevent damage during transit.
Drop Off and Track
Hand your package to the designated carrier and keep your receipt; your refund or exchange will be processed within 5-7 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing